Refund policy

We want you to have a smooth shopping experience. Please read our Return & Exchange Policy carefully before placing an order. By placing an order on our website, you agree to the policy mentioned below.

1. Return & Exchange Window

  • Customers can request a return or exchange within 24 hours of product delivery only.
  • The request must be raised from the Login section of our website.
  • Any request made after 24 hours will not be accepted, and the return/exchange window will be permanently closed.

2. Request Review & Approval

  • Once we receive your return or exchange request, our team will review it.
  • The review process may take 1-2 working days.
  • If the request is found to be genuine and valid, it will be approved.
  • After approval, you will receive a confirmation message/email regarding your request.

3. Product Pickup Process

  • After approval, the pickup will be scheduled within 1-2 working days.
  • Our delivery partner will collect the product from your registered address.
  • The jewellery must be properly packed in a box to avoid damage during transit.
  • Improper or loose packing may affect your return, exchange, or refund eligibility.

4. Return Policy (Refund to Original Payment Method)

  • Once the product is picked up and received by us, it will undergo a quality inspection.
  • If the return is approved, the refund will be processed within 5-7 working days.
  • The refund amount will be credited to the original payment method used while placing the order.
  • A return shipping fee of ₹99 will be deducted from the refund amount.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

5. Exchange Policy

  • Customers may exchange eligible products by paying a flat exchange fee of ₹99.
  • Once the returned product is received and approved, a replacement product can be selected from our website.
  • The replacement product will be shipped once the returned product has been picked up by our courier partner and is confirmed to be in transit to our warehouse.
  • No return shipping charges will be deducted in exchange cases.
  • Exchanges are subject to product availability.

6. Return & Exchange Charges

  • A return shipping fee of ₹99 will be deducted from all return requests.
  • For exchanges, customers are required to pay a flat exchange fee of ₹99.
  • Due to our limited margins, shipping costs cannot be borne by us.

7. Damaged or Repairable Products

  • If a product arrives damaged or requires repair due to transit issues, customers must provide an unedited parcel opening video.
  • The video must clearly show the sealed package being opened and the issue with the product.
  • Edited, cut, paused, or incomplete videos may not be accepted for verification.
  • Upon verification, we may offer repair, replacement, return, or exchange as applicable.